Job Details

Job Description

Vacancy title:

2 Tax Consultants – Grade ZRA06 – IPM Department

[ Type: FULL TIME , Industry: Public Administration, and Government , Category: Civil & Government ]

Jobs at:

Zambia Revenue Authority

Deadline of this Job:

Friday, April 19 2024

Duty Station:

Within Zambia , Lusaka, South – Central Africa

JOB DETAILS:

In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:

45.0 TAX CONSULTANT – GRADE ZRA06 (2 POSITIONS)- IPM DEPARTMENT

1. PURPOSE

Reporting directly to the Senior Tax Consultant, the job holder will be responsible for implementing Customer Experience strategies through the provision of front office and outdoor customer services to the satisfaction of both internal and external customers.

1. MAIN DUTIES/ACCOUNTABILITIES

• Promptly meeting and greeting customers to ensure smooth navigation through ZRA processes;
• Answering calls and responding to customers enquiries by providing accurate, timely and clear information on their tax matters;
• Assisting and supporting customers to access e-services for information, registration, payments and return filing on all available platforms;
• Ensuring timely processing and approval of customer applications including registrations, assessments, amendments, demographic updates and issuance of Tax clearance certificates;
• Attending to correspondence from external and Internal Customers;
• Participating in Customer Experience Taxpayer Education programs including seminars, workshops, stakeholder engagements and distribution of booklets and leaflets;
• Ensuring availability of required forms, leaflets and other documentation at all times;
• Scheduling and organising meetings and other assignments for Senior Tax consultants.
• Conducting customer feedback Surveys’;
• Contributing to the Units adherence to the Taxpayer Charter;
• Identifying personal training needs and request for it; and
• Preparing monthly Unit statistics and reports for consolidation by Senior Tax Consultants.

1. MINIMUM REQUIREMENTS

• Grade Twelve School Certificate/General Certificate of Education Equivalent.
• Degree in Marketing, Business studies, Education, Accounting and any related field.
• Working knowledge of computer systems.
• Minimum of two years relevant post-qualifying work experience.

1. OTHER SKILLS AND ATTRIBUTES

• Problem Solving skills
• Team player
• Integrity
• Personal organization
• Supervisory skills
• Time management skills
• Interpersonal skills

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree