Job Details

Job Description

Job Summary:
Lusaka General is seeking an experienced Account Manager to oversee client accounts and ensure exceptional service delivery. The ideal candidate will excel in relationship management and possess strong problem-solving skills.

Key Responsibilities:

• Manage and develop client relationships to ensure satisfaction and retention.
• Identify opportunities for account growth and upselling.
• Prepare reports on account status and performance metrics.
• Collaborate with internal teams to meet client needs.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in account management or customer service.
• Strong communication and negotiation skills.
• Ability to analyze data and provide actionable insights.