Job Details

Our client, a dynamic dental health care service provider is looking for an Administrative Operations Manager to oversee the company’s administrative operations. He/she will be responsible for setting goals, creating guidelines and managing budgets.

Key Tasks and Responsibilities:

• Conduct Inspections, perform research and interact with external parties
• Identify opportunities for business development
• Manage facilities and maintenance
• Create administrative processes for service delivery
• Organize events and activities
• Manage budgets and forecasts
• Adhere to policies and regulations
• Develop department policies and procedures
• Hire and train administrative and other stuff
• Manage, troubleshoot systems and devices
• Organize and supervise other office activities
• Conduct process audits and quality checks
• Manage customer experiences and complaints
• Supervise operations and administrative employees
• Manage schedules and deadlines
• Manage level/rest schedules
• Allocate office space for staff and ensure all resources required are available for the perform their duties
• Delegate tasks to administrative and operations staff assistants
• Develop operating procedures
• Initiate and manage contracts with suppliers and stakeholders
• Manage and update the company’s database
• Manage company material and consumable purchases
• Track inventory and budget
• Assess staff performance
• Communication to all business stakeholders
• Maintain confidential client files
• Manage the supply chain
• Offer solutions for improvement
• Organize employee meetings and gatherings
• Perform other duties as assigned
• Handle administrative tasks like managing payroll and staffing

Requirements

• Must have a Bachelor’s Degree in Business Management or a related field
• Must have 3 – 5 years operational and administration management experience with focus on project management, process mapping and customer experience
• Should have experience leading a team, developing strategies and enforcing policies in a health care setting
• Should be able to use tools like Excel, PowerPoint and Outlook to manage tasks and communicate with others
• Should have knowledge of performance management using balance score card and systems management