Job Details

Job Description

Cavendish University Zambia is looking for Admissions Counsellors responsible for informing prospective students regarding programs, admissions and degree completion requirements, as well as admitting and enrolling students into their desired program of study. The candidate will perform student recruitment activities via electronic communication in addition to telephone and face-to-face meetings with prospective students.

KEY DUTIES AND RESPONSIBILITIES:

• Provide prospective students with the highest level of customer service   through effective phone, electronic and face-to-face communication.
• Demonstrate proficiency of the required qualifications for admission into   the different programs offered by the University.
• Conduct individual and group presentations to disseminate approved Cavendish University program information.  This includes providing information to potential students with respect to program format, admissions, degree options, requirements, costs and payment options.
• Use professional knowledge and perspectives to relate to potential students, establish professional rapport and add to the student experience.
• Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience.
• Address potential student concerns and seek appropriate resolution to potential problems.
• Assist the prospective student by performing appropriate follow up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area.
• Assist students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
• Act as a personal coach to help students select a degree, complete the enrollment process and make a smooth transition into the classroom.
• Be proactive in identifying potential barriers within the student enrollment process and initiates steps to resolve them.
• Balance tasks and activities to consistently follow the company standards for timely enrollment of students in scheduled classes.
• Monitor and manage student database, student documents, and associated reports.
• Accurately record student data in a timely manner
• Plans and carries out educational outreach activities to aid in the enrollment of qualified students.
• Demonstrates personal and professional integrity as outlined in the Cavendish Code of Business Ethics and consistently participates in scheduled enrollment and compliance training.
• Meet semester and other assigned enrollment goals/expectations and interpreting information to improve performance.
• Provide daily, weekly, monthly, semester and annual activity reports.
• Contribute to the continuous improvement of admissions systems and practices.
• Conduct other duties commensurate with the position as may be assigned from time to time.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in hospitality / marketing/ sociology/ industrial psychology / humanities.
• Background working in a customer service, retail or recruitment     environment in a university setting is highly desirable.
• Previous admissions experience is an added advantage.

COMPETENCIES AND ATTRIBUTES

• Must be self-motivated.
• Must be customer service oriented.
• Customer service or advising experience in an educational environment entailing one on one interaction is highly preferred.
• Must be student and advisor oriented and have the ability to perform multiple tasks efficiently and effectively.
• Proven ability to work independently and manage multiple tasks efficiently and effectively.
• Ability to work within a team and be a team player.
• Must possess a high level of interpersonal and communication skills to accurately convey University information as described above.
• Must have an excellent command of professional presentation skills and be comfortable presenting to groups both large and small.
• Capacity to work in a fast-paced environment and to be a self-starter.

Application procedure:

An application letter, CV and copies of academic and professional qualifications should be forwarded via email to: [email protected] with the Job Title as the Email Subject.
Closing Date: Thursday 10th July, 2025 . Applications received after this date will not be considered.