Agency Coordinator Mpika

Zambia National Commercial Bank Plc • Accounting & Finance Jobs • Mpika • 1 month ago

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Reference Number

HCBPTNM18092404

Description

JOB PURPOSE

Responsible for delivery of agency balance sheet and profitability targets by driving the sales and service agenda with a focus to meet MTP goals. To ensure acquisition of quality accounts and implore customer retention strategies that will ensure sustainability of business growth. To effectively manage process controls, resources and all operational activities of the agency including security and physical infrastructure of the building in line with Bank policy and Strategy. To ensure effective people management and growth.

Requirements

Under the supervision of the Cluster Manager the following are among the Job Key Responsibilities : –

100% responsibility for Agency Balance sheet & profitability
Responsible for Retail Corporate and Business Banking sales
Growth of Private & Preferred segments
Strengthen corporate relationships by ensuring visits in collaboration with Relationship Team
100% responsibility for Retail revenue and CIB Revenue
Responsible for setting performance targets for the team in collaboration with Cluster Manager, such as Deposits, Loans/Advances, Number of funded accounts, net interest income, fee and commission income and expenses, Banc assurance targets and aim to achieve and/ or exceed set targets.
Responsible for formulation of sales strategy/sales plans for the two segments in order to provide direction to the team.
To monitor sales performance against set targets and address any adverse variances on time for all Business Units
To be responsible for servicing of all customer segments at the agency including Business, Corporate and Agric customers in order to manage the segments for value.
To ensure Preferred and Private customers are relationship managed with customer contact plan executed according to agreed timelines for Private and Preferred Plus customers.
To identify low or no debit cards, mobile banking or online banking usage and engage customer to transfer in order to contribute towards the bank’s objectives
To ensure all customer instructions including BB, CIB and Retail
To ensure that loan applications for private banking customers are fast tracked.
To liaise with Service Coordinator daily in resourcing for the Front office service agenda for Retail and CIB sections of the Agency.
To track and monitor SLA on all transactions in order to meet / exceed customer expectations.
To ensure overall operational governance, risk and control is maintained
To ensure agency self-audits are taking place monthly so that there is End to End compliance on the operational controls as laid down in the OPM.
To ensure that there is effective management of processes, controls, resources and all operational activities of the agency including security and physical infrastructure of the building in line with Bank policy and Strategy
Provide clear and consistent guidelines on vision and strategic goals in order to attain full alignment with staff.
Manage staff and foster a positive environment that promotes the Zanaco values in the ways of working together.
To conduct in-agency training in areas of concern e.g. sales, complaints handling, process, operations, controls etc. is happening timely.
To agree targets with team members, monitor performance and performance reviews for each team members as per stipulated guidelines
To ensure monthly 1-on-1 sessions are held for each employee and support provided on developmental areas.

Any other responsibilities or tasks as assigned by management.

INTERNAL/EXTERNAL CONTACT

External: Customers, local public officers,
Internal: All Divisions

QUALIFICATIONS AND EXPERIENCE

Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
Degree in Business/Marketing or relevant field
At least four (4) years’ work experience in a sales & marketing role
Atleast 2 years’ experience in a leadership role as added advantage.
Credit analysis and origination experience
Ability to read business trends and develop insights to inform the decision-making process.

JOB CORE COMPETENCIES

Planning and organization skills.
Excellent written and verbal communication skills.
Strong research, analytical and presentation skills.
Team player.
Ability to think creatively and innovatively.
Budget-management skills and proficiency.
Performance driven.
Analytical skills to forecast and identify trends and challenges.
Ability to work under pressure and deliver on deadlines.

Understanding and proven knowledge of a wide range of marketing techniques, company’s current products and future concepts of banking sector