Agent Team Leader at VITALITE Zambia Limited

Job Description

Are you up for a challenge and looking to join a great place to work? We are looking for an Agent Team Leader to join our team. If you think that could be you, please read on.

Who are we?

VITALITE Zambia Limited is a Zambian registered company founded in 2013. VITALITE was created to increase rural electrification and combat the poverty tax affecting low-income, energy-poor households across Zambia.

Our mission is to make quality products and services accessible and affordable to all Zambian households. We pride ourselves on having been the first to pioneer a f ully integrated pay-as-you-go (PAYGO) service in Zambia and aim to become the country’s leading rural service and distribution company.

According to an independent survey of our customers (run by impact reporting agency, 60 Decibels in March 2021), 88% find we’ve very much improved their quality of life.

What’s it like to work here?

We have built a vibrant and dynamic team in which all of us are treated fairly and given equal opportunity to progress
We work in an emotionally safe environment within which we all have the opportunity to fully express ourselves
Everyone is encouraged to create positive impact for themselves, their colleagues and our customers by taking full accountability for what we do every day.

According to an independent survey (run by global gender advisory firm, Value for Women in February 2021):

94% of team members feel respected by their colleagues
97% of team members like our mission and purpose
86% of team members believe men and women have equal career opportunities
94% of team members believe issues of sexual harassment are taken seriously here
89% of team members believe we encourage open and honest communications

What is the job about?

We are looking for a dynamic, customer-focused individual to join our team and take on the important task of engaging with customers who visit our Sales & Service Centres. The role holder will be expected to engage with a wide array of visitors including providing assistance to new and existing customers. This position will report to the Regional Manager.

Successful applicants for this role will:

Identify and recruit rural Sales Agents
Monitor, evaluate, train and coach the performance of their team of Sales Agents
Conduct marketing activities in partnership with Sales Agents
Recollect products from defaulting customers
Deliver stock, marketing materials and support to agents in timely and helpful manner
Support stock and cash audit activities

Core Responsibilities

Collaborate with the sales team to establish and manage local sales and registration targets.
Foster a supportive and motivating environment for sales agents and provide ongoing mentorship and support to enhance agent performance.
Conduct comprehensive training programs to ensure agents are well-equipped with product knowledge and effective sales techniques.
Develop and execute strategies to encourage customer re-commitment to our products and services.
Implement fair and ethical repossession practices while protecting the company’s interests.
Monitor and manage sales agent inventory levels, ensuring optimal stock availability.

Role Requirements

Class A Motorbike License (This is Mandatory)
Proven experience in agent recruitment, training and care
Have at least two years’ experience in Sales or Marketing
Have a diploma in Sales or Marketing or any business related course
Be familiar with Microsoft Word and Excel
Exceptional communication and interpersonal skills
Have good English speaking ability
Proficient in CRM Software
Analytical skills to interpret data and produce reports
Problem Solving Skills and a proactive approach to challenges
Be able to speak well at least three local languages
Be team players able to multitask and manage their time in a prioritized way
Have Grade 12 certificate with good Mathematics and English results
Be comfortable working independently (i.e. without constant supervision)
Be highly organized

Female candidates are encouraged to apply

How to apply

Please email your up to date CV, copies of your Academic Qualifications and 2 references from prior employers to [email protected] .

All applications must indicate your position, location of the job your applying for and your full name to be considered.

Please also enclose an essay of no less than 300 words expressing your view on the following, ‘Describe your approach to sales agent management, emphasizing three strategies you’ve employed in the past to motivate and develop a high performing team of sales agent. ‘

Incomplete applications will be disqualified so please take care to ensure you’ve included everything.