Assistant Account Manager at Infratel

Job Description

INF 6 – Assistant Account Manager (1)

Employment Type: Permanent & Pensionable

Location: Lusaka Province

Closing Date: October 20, 2024

Job Description

Execution and management of contracts, customer on boarding and debt.

Key Responsibilities

Sales

Preparation of contracts and all relevant customer onboarding documents.

Customer Relations
Contract Management
Debt Management
Customer Retention

To ensure 100% customer retention and up sales

Reporting

Prepare daily and weekly activity reports.

Cost Management/Budget

Carry out a thorough OPEX analysis and provide recommendations into areas of possible reductionAssist in achievement of sales volumes, revenue, and market share objectives.

Minimum Qualifications

Diploma in Sales or Marketing or any Business-related course
Manual Driver’s License with over two years’ experience
Member of the Zambia Institute of Marketing (ZIM) or any other relevant professional body

Key Competencies and Skills

Sound knowledge of sales methods and tools
In depth knowledge of processes, services, products, and customer specifications
Knowledge of ICT Industry
Computer literate
Understands basic financial terminology
Understand the principles of effective customer service processes
Ability to network and persuade.
Able to work effectively at all levels in an organization
Identification of Customer Needs and Challenges.
Territory Management
Must be a team player and able to work collaboratively with others
Ability to establish and maintain strong relationships
Excellent active listening skills
Exceptional communication skills –both written and verbal
Uses discretion to complete assignments.
Independently applies knowledge of technical practices and specialty area standards.
Strong business acumen and understanding of organizational issues and challenges
Provides guidance to others in work area breaking down information in a systematic/logical manner
Cultivates good peer working relationship

Years of Experience Required

2 years’ experiencein a sales related function. Preferably in telecoms industry