Job Details

Job Description

Job Details

We are currently seeking a dynamic, driven, and detail-oriented individual to join our team as an Intern in the Back Office and Collections Department. The role will serve as support for the day-to-day operations of the Back Office and Collections team. This includes processing documentation, updating client records, assisting in loan tracking, collections follow-up, and preparing basic reports. This position is based at our branch in Kitwe and reports directly to the Back Office and Collections Manager.

Positions: One (1)

Job Responsibilities

• Proactively promote and cross-sell Fincred Finance’s products and services.
• Resolve challenges using strong commercial acumen in line with credit and sales policies. Drive key performance indicators to support profitable growth across multiple products and channels.
• Ensure that client records are captured correctly in the system and are perfectly filed. Verifying customer documentation and ensuring compliance with regulatory requirements.
• Work closely with senior management and other supervisors to develop effective outreach strategies and identify cost-efficient platforms for market penetration.
• Actively contribute towards department`s weekly targets in terms of disbursements, collections and arrears management.
• Following up on defaulting customers and keeping record of all communications.
• Preparing reports on loan performance and repayment trends.
  Coordinating with credit officers and customer service on repayment issues.
• Maintain the back office and collections areas to ensure security, support efficient and professional service delivery, and reflect the company’s brand and standards.

Skills

• Proactive and capable of initiating tasks without guidance.
• Ability to communicate clearly and effectively with diverse audiences.
• Demonstrates precision and strong organizational ability in all tasks.
• Ability to work as part of a team or individually on a project.
• Ability to work well under pressure.
• Upholding integrity is essential.
• Development skills.

Qualifications

• Grade 12 school certificate with 5 credits or better
• Diploma/ Degree in Banking and Finance, Accounting, Marketing, Business Management or related field
• Basic knowledge of Excel and Microsoft Office tools
• Work experience in a Financial Institution is an added advantage

Should you be interested in applying for this role, please submit your detailed CV, copies of relevant qualifications, relevant professional accreditation, registrations and ID/Passport to [email protected].

The subject of your email should read: APPLICATION: BACK OFFICE AND COLLECTIONS INTERN , respectively.

Should you not hear from us within 1 week after the closing date, please accept that your application was unsuccessful.