Job Details

Job Description

Job Summary

We are seeking a dynamic, service-driven, and highly organized Banquet Manager to join our team at Grand Palace Hotel. This pivotal role is responsible for the planning, coordination, and execution of all banquets, events, and conferences at the hotel, ensuring exceptional guest experiences and flawless service delivery.

As Banquet Manager, you will lead a dedicated team, collaborate closely with clients and internal departments, and uphold the highest standards in event presentation, hospitality, and operational efficiency.

Responsibilities

Event Planning & Coordination

• Liaise with clients to understand event requirements, propose setups, and create event proposals and contracts.
• Plan venue layout according to the number of guests and type of event (e.g., weddings, galas, conferences).
• Collaborate with the Executive Chef, Reservations Manager and Restaurant Manager to ensure all customer needs are met.
• Coordinate with vendors and suppliers for event-related services.

Banquet Operations Management

• Oversee all banquet operations including room setups, audio-visual equipment, table, chair arrangements, linen and cutlery allocation, and bar requisitions.
• Ensure compliance with safety, hygiene, and hotel standards at all times.
• Supervise banquet setups, service delivery, and post-event breakdowns.
• Manage liquor and soft drink availability during events.
• Ensure all amenities (e.g., notepads, pens, flip charts, projectors) are in place and in working order before guest arrival.

Staff Management & Service Excellence

• Train and schedule banquet staff meetings and support personnel.
• Delegate tasks to ensure efficient and seamless execution of events.
• Provide real-time coaching and feedback to reinforce service standards.
• Monitor food and beverage quality, plate presentation, and overall service experience during events.
• Address and resolve customer complaints promptly, escalating to the General Manager when necessary.

Inventory & Budget Management

• Maintain accurate stock levels of banquet equipment, glassware, cutlery, linen, and supplies.
• Assist in menu planning and pricing with the Food & Beverage Manager.

Facility Management

• Conduct pre-event inspections of meeting rooms and banquet halls to ensure readiness and cleanliness.
• Work with the housekeeping and maintenance teams to uphold the safety and aesthetic standards of all venues.
• Ensure functionality of equipment such as A/C units, projectors, sound systems, and lighting.

Client Relations & Feedback

• Communicate with client representatives during and after events to gather feedback.
• Take proactive measures to address concerns and improve future service quality.
• Foster long-term relationships to encourage repeat business and customer retention.

Administrative & Reporting

• Attend departmental meetings and provide updates on activities, challenges, and achievements.
• Ensure accurate documentation of event details, staff schedules, and operational checklists.

Qualifications & Skills

• Proven experience in banquet/event management within a hotel or hospitality environment.
• Strong leadership and organizational skills.
• Excellent interpersonal and communication abilities.
• Ability to manage multiple events and teams simultaneously.
• Knowledge of food and beverage service standards.
• Inventory management.
• Flexible schedule, including weekends, evenings, and holidays as required.

Benefits & Remuneration

• Competitive salary
• Free lunch at the Hotel during your shift
• Monthly service charge payments

How to Apply
Please send your CV to [email protected] by 10th July 2025. In your subject line, include “Banquet Manager – Lusaka” to ensure your application is reviewed promptly.

We look forward to welcoming a passionate and detail-oriented Banquet Manager to our team, committed to delivering exceptional events and memorable guest experiences at Grand Palace Hotel.