Job Details

Job Description

• Ensure the smooth running of the banquets department, where all aspects of the guest conference and banqueting service experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
• Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key banquets metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
• Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.
• Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
• Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
• Establish and deliver effective programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Perform other duties required to provide the service brand behavior and genuine hospitality
• Adheres to hotel policies and procedures
• Provide Staff with the orientation and training needed to understand expectations and perform job responsibilities in the department
• Communicate performance expectations and provides employees with on-going feedback
• Provide Staff within depterment the coaching and counselling as needed to achieve performance objectives and reach their fullest potential
• Schedule Staff within department to meet banquet labor expense projections and staff events
• Assists guest in organizing functions within hotel ability
• Consistently uses banquet process and follows brand standards
• Schedule staff to provide coverages for banquet events
• Communicates with events hosts/clients throughout event

Skills

Degree or Diploma in Hotel Management

Proven experience in a banquets position,ideally within a hotel environment

Commitment to exceptional guest service with a passion for the hospitality industry

Good leadership skills with a hands -on approach and lead – by- example work style

Ability to adabt to changing service environments

Ability to find creative solutions,offering advice and recommendations