Job Details

Job Description

Our client, a growing player in the car hire sector, is seeking two dynamic and results-driven Branch Managers to oversee operations in Lusaka and Kitwe, respectively. Candidates are encouraged to apply for the branch within their region.

Key Responsibilities

1. Fleet & Operations Management

• Oversee allocation, dispatch, and tracking of vehicles.
• Ensure all vehicles are consistently serviced, roadworthy, and properly maintained.
• Coordinate inspections, licensing, insurance renewals, and compliance checks.

2. Team Leadership & Supervision

• Manage and coordinate branch drivers and sales representatives.
• Develop duty rosters and monitor staff attendance and performance.
• Organize regular training sessions and team briefings.

3. Customer Service Oversight

• Uphold high standards of customer service across the branch.
• Address and resolve escalated customer complaints promptly and professionally.
• Monitor customer satisfaction and implement measures for continuous improvement.

4. Reporting & Administration

• Track daily bookings, fleet utilization, income, and expenditure.
• Prepare detailed weekly and monthly performance reports.
• Maintain accurate inventory records of vehicle accessories and office supplies.

5. Process Improvement & Compliance

• Implement and improve systems for booking, dispatch, and fleet tracking.
• Identify inefficiencies and propose solutions to improve turnaround time and service delivery.
• Ensure full compliance with internal policies and relevant regulatory requirements.

Preferred Candidate Profile:

• Highly organized with keen attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong customer service orientation and interpersonal skills.
• Valid Zambian driver’s license is mandatory.

Working Conditions:
Role requires a balance between office work and field duties (vehicle inspections, staff monitoring).
Availability for occasional weekend or after-hours responsibilities.

Minimum Qualifications and Attributes

• Previous experience in car hire services or automotive sales is an added advantage.
• Strong communication skills—both verbal and written—with a professional demeanour.
• Proficiency in Microsoft Office and general computer literacy.
• Energetic, self-driven, and eager to grow professionally.
• Ability to follow structured sales and operational processes.
• Well-organized with a goal-oriented mindset.
• Membership with the Zambia Chartered Institute of Logistics and Transport (ZCILT) is highly preferred.
• All academic and professional credentials must be registered, accredited, and recognized by the Zambia Qualifications Authority (ZAQA), in accordance with the ZAQA Act No. 8 of 2024.