Job Details

Job Description

Join our Team!!!

Be part of an exciting team! If you are a self-starter, looking for a challenging, yet exciting opportunity to grow your career then this is for you!

Applications are invited from suitably qualified, experienced, and skilled candidates to fill the following positions:

Branch Manager

The Branch Manager will be responsible for the day-to-day operations and compliance of the Branch, as well as the management and development of Branch staff.

Roles and Responsibilities

• Manage the day-to-day operational functions of the Branch; including but not limited to Vault and ATM balancing.
• Manage all Branch customer transactions as well as maintain business relationships through frequent interactions with customers as well as approve customer and bank transactions within authority limits.
• Ensure adherence to set limits for Teller and Vault cash levels and maintain internal control standards as well as conduct regular checks on all processes to manage operational risk.
• Ensure compliance to the Anti-Money Laundering Act and Know Your Customer (KYC) policy and compliance with all Bank policies, procedures, and regulations as well as compliance with all statutory bodies and requirements.
• Conducts regular checks on service delivery by maintaining agreed Turn-Around-Time service standards to achieve customer satisfaction to maintain performance standards.
• Markets the Bank’s products and services to expand the Bank’s product reach and increase client base and identify potential target markets to expand the Bank’s product reach and enhance profitability.
• Establish and maintain relationships with key clients in the community to satisfy both Banker/Customer relationships and maintain and grow existing business.
• Perform pre-audits to identify & mitigate operational risks and ensure ongoing adherence with compliance policies and procedures.
• Ensure that all security procedures are strictly followed and that Branch operations are sound.
• Manage customer complaints and provide sound resolutions, information, or additional options.
• Provide relationship banking which is delivered in a timely, courteous, and efficient manner.
• Provide coaching and training to team members to improve productivity and overall efficiency of the team.
• In consultation with Human Resources implement effective Branch succession planning, people management, and Personal Development Plans (PDPs).
• Ensure Business continuity plan is feasible and operational and that it is tested at regular intervals.
• Submit daily, weekly, and monthly activity reports for the Branch.

Critical Qualifications

• Bachelor’s Degree in Business or Social Sciences with at five (05) years’ experience in the Banking Industry or Diploma in a Business or Social Sciences with at least eight (8) years’ experience in the Banking Industry.
• Must be a member of the Zambia Institute of Banking and Financial Services (ZIBFS).
• Must have a clear understanding of current Banking Rules and Regulations.

Critical Skills:

• Business awareness and management skills.
• Strong interpersonal skills to form effective working relationships with people at all levels.
• Must have high integrity and must be a team player.
• Must have excellent communication skills and problem-solving abilities.
• Must be knowledgeable about Branch operations and Bank products.
• Must have high integrity and must be approachable.

Critical Experience:

• Minimum of five (05) years’ experience in the Banking Sector.
• At least two (02) years at middle Management level.
• Working knowledge and experience of Banking and Branch Operations.
• Hands on experience in dealing with Branch Operations and Centralized Processing.
• Experience in dealing with Senior Management.

Application Process

Only suitably qualified, experienced, and skilled candidates are encouraged to apply for these roles. Applications are to be sent by email, accompanied by a detailed Curriculum Vitae and a Cover letter to [email protected] . Please indicate in the subject line the position being applied for.

Closing date for applications is Wednesday 31st January 2024.

Only shortlisted applicants will be communicated to.