Job Details

Job Description

Job Description :
Lusaka Nexus Solutions is looking for an experienced Branch Manager to oversee the daily operations of its Lusaka branch. The successful candidate will be responsible for leading a team, ensuring excellent customer service, and driving the growth of the branch.

Key Responsibilities :

• Manage the day-to-day operations of the branch, ensuring high levels of customer satisfaction.
• Lead, mentor, and motivate branch staff to meet performance targets.
• Develop strategies to increase sales, customer retention, and branch profitability.
• Ensure compliance with company policies, regulations, and procedures.
• Monitor and report on branch financial performance and manage branch budgets.
• Resolve customer complaints and address issues related to branch operations.
• Develop relationships with key stakeholders, including customers, vendors, and local businesses.

Requirements :

• Bachelor’s degree in Business Administration, Management, or related field.
• At least 5 years of experience in a management role, preferably in a branch or retail environment.
• Strong leadership and communication skills.
• Proven ability to drive results and meet financial targets.
• Strong problem-solving skills and ability to make decisions under pressure.