Job Details

Job Description

Vacancy Announcement Branch Manager

NICO Insurance Zambia Limited, a general insurance company, has been operating in Zambia since 1st October 1997, and has branches in Lusaka, Kitwe, Ndola, Livingstone and Chipata. NICO Insurance Zambia Limited is a member of NICO Group of Companies operating in Malawi, and Sanlam through Sanlam Allianz. The Company is now seeking to identify a suitably experienced and qualified individual to be engaged as:

BRANCH MANAGER

The Branch Manager shall be responsible for overseeing the Branch Operations: Coordinate the implementation of Underwriting and Claims activities in line with Company Strategies, Policies and Procedures by ensuring the unit writes profitable and collectable business.

• Developing the Underwriting and Claims activities into weekly plans and informs the Officers with agreed targets.
• Following up on broker instructions — renewal, new business, and all other premium alterations.
• Following up on DOC/Payment plan/Actual Payment: As soon as possible/after receiving broker/client instructions.
• Checking that Reinsurance calculation sheets/Facultative slips are in order.
• Providing guidance to subordinates and ensuring that documentations are correctly and promptly done as per the following turnaround time.
• Preparing weekly, monthly, and other required reports
• Marketing new business for the company
• Implementing Underwriting plan to grow the Business and to achieve Strategic goals and objectives.
• Resolving Client complaints received from the Customer Experience Call Centre and the Service Centres and sees to it that complaints have been addressed within the agreed SLA.
• Analysing reports for the Claims branch reports (such as Rejection reports, Aging analysis of claims, Claims Loss Ratio, Claims Turnaround Time) and submits to the COO.
• Making sure that the Underwriting & Claims operations are compliant with existing Regulatory requirements
• Coaching and/or arranges for the training of staff in the understanding of Departmental procedures.
• Controlling company resources through effective supervision.
• Adhering to regulatory requirements i.e., Premium Payment Directive, Reinsurance business, placement of Reinsurance.

Requirements:

• First degree in Business Administration, Finance, Economics or similar.
• Chartered Insurer CII or equivalent.
• 2 to 4 years’ experience in business administration, general insurance or equivalent.
• Ability to manage and develop staff.
• Clear verbal and written communication and ability to prepare accurate reports.
• Ability to interact, negotiate (where applicable) and achieve targets.

The Human Resource & Administration Manager
NICO Insurance Zambia Limited
Plot number 6106/6107, Great East Road, Northmead,
P.O. Box 32825,
Lusaka, Zambia.

Or via the following email address: [email protected]

The closing date for receipt of applications is Friday 9th August 2024 . Only shortlisted candidates will be contacted for interviews.