Job Details

Job Description

DEPARTMENT : Home BroadBand

VACANCY : Business Analyst

LEVEL : Assistant Manager

LOCATION : Lusaka

JOB PURPOSE

To consistently maintain the entire home broadband (HBB) Management Information and Data ensuring accurate and timely dissemination of required reports to defined recipients and innovation of new reports where required. Provide insightful analytical reports highlighting trends and any other observations key to decision making.

CORE RESPONSIBILITIES ARE:

• • Channel-wise reporting
• • Generating accurate home broadband sales and installation business analytics reports enabling timely decision making
• • Ensuring resolution of any MIS related issues faced by sales staff and installers in a timely manner in coordination with other cross functional teams.
• • Commissions reconciliation and payout status.
• • Ensuring correct and timely payments of all channel partners are made according to Service level Agreement (SLA).
• • Managing Opex control and governance of processes in line with business requirements
• • Maintaining trends for key business performance indicators and market intelligence
• • Handle ad hoc research requests from other departments so they can gather more information on HBB and Fibre to the X (FTTX) consumers. • Monitor inventory and forecast the demand plan of Outdoor Units (ODUs) and Know Your Customer (KYC) kits
• • Ensure compliance on Capex control and governance of processes in line with business requirements.
• • Maintain trends for key business performance indicators and market intelligence and disseminate to the sales and installation teams at regular intervals.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• • Bachelor’s degree in business administration, Economics, Finance or equivalent
• • At least 3 proven successful years of experience in sales with a combination of direct and indirect sales

Relevant Experience:

• • Minimum 3 years of experience in a related field.
• • Exposure to the Telecommunications Industry or FMCG environment.

COMPETENCIES REQUIRED FOR THE POST

• • Business acumen
• • Good presentation skills.
• • Competent in SQL Data Mining.
• • Competent in Excel Data Manipulation.

CLOSING DATE:

Suitable candidates requested to apply by sending through their CV’s to [email protected]. The closing date for receiving applications is Wednesday, 2nd July, 2025.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.

Kindly note that due to the high volume of applications received, only shortlisted candidates will be contacted. Please be sure to indicate the position you are applying for in the subject heading and remember to have all your relevant qualifications certified by ZAQA.