Job Details

Job Description

Join Our Team at dotGov Solutions as a Business Analyst – Digital Public Services

Job Overview:

dotGov Solutions is seeking a detail-oriented Business Analyst with a passion for process improvement and digital innovation in the public sector. You will play a key role in analyzing, documenting, and optimizing government workflows and business processes to support the development of digital public services.

Key Responsibilities:

• Collaborate with government institutions to gather and analyze current (as-is) processes.
• Conduct workshops, interviews, and gap analyses to identify improvement opportunities.
• Define and document functional and non-functional requirements for new digital services.
• Translate business needs into clear user stories, use cases, and workflows (BPMN).
• Work closely with development and QA teams throughout the Agile lifecycle.
• Support user acceptance testing (UAT) and training initiatives.
• Maintain traceability between requirements, solutions, and test cases.
• Ensure alignment with digital government strategies and international best practices.

Required Qualifications and Skills:

• 3–5+ years of experience as a Business Analyst, ideally in public sector or e-government projects.
• Strong documentation and analytical skills, including use of tools like BPMN, UML, or Enterprise Architect.
• Experience with requirements elicitation, use case modeling, and stakeholder engagement.
• Excellent communication skills with the ability to work across diverse teams.
• Familiarity with Agile delivery (Scrum, Kanban) and backlog management tools (e.g., Azure DevOps).
• Understanding of digital identity, payment gateways, and interoperability is a plus.
• Professional certifications such as CBAP, PMI-PBA, or IIBA certifications are highly desirable.

Why dotGov Solutions?

• Shape the future of governance through meaningful digital transformation.
• Gain experience working with government agencies in high-impact initiatives.
• Be part of a forward-thinking, collaborative, and mission-driven team.
• Receive a competitive compensation package and opportunities for career advancement.

Interested applicants are encouraged to send their CV to [email protected].