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Zambia National Commercial Bank Plc | Lusaka
Innovating the future of tech solutions in Zambia.
JOB PURPOSE
The Role is responsible for Implementing the overall functions of the Financial Applications Support Systems Management in order to improve the Bank wide Customer Experience. Its Core Objective is to continuously improve the Financial Applications and capabilities through applying fixes and customization while offering high-level monitoring and support.
The responsibility assists in overseeing the enhancements on all the Financial Applications while ensuring high availability through close impact assessment of all the fixes and customizations applied to the systems.
JOB RESPONSIBILITIES
Financial Applications Support:
QUALIFICATIONS/EXPERIENCE
Education:
Bachelor’s degree in information technology / software engineering, Computer Science
Professional: As required by Function
Minimum Experience: 5 years working experience in IT Project Management, XML, Web Services, CSS, JavaScript, MS SQL, MySQL and PL/SQL
Certifications Required: ITIL, COBIT 5
COMPETENCIES & PERSONAL ATTRIBUTES
Self-starter and self-motivated,
Leadership skills
Clinical and attentive to detail
Must aspire to a culture of Service Excellence
Networking Skills
Stakeholder Management
Drive for results
Must have cross functional knowledge of all systems in the unit
Communication:
This role entails the contribution towards communication for internal customer feedback
Influencing:
This is a critical function of the role in line with the Business Relationship.
External:
Vendors
Consultants
Central Bank (BOZ)
ZECHL
Internal:
All internal Business Units
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