Job Details

About Epiroc:
Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining.
It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

The Mission

• This role of Business Development Manager-Parts and Service (PSD) is a challenging position and requires someone who would like to contribute to one of Epiroc’s fast growing region and countries, being fully responsible to achieve sustainable growth and development of the people, business, and products.
• The role is responsible for results in Epiroc Zambia. You will be expected to provide dynamic leadership to the team to optimize deliverables for all four verticals (Sales & Marketing – Operations including Workshop – Technical Service- Training). The position reports to the Country Manager and will be an integral part of the management team.

The role

• Responsible for Profit & Loss and Balance Sheet for PSD operations in Zambia.
• Develop business plans, revenue forecasts, budgets, organization structure based on current fleet of capital equipment and expected addition over the next 3 years and manage PSD to achieve desired results.
• Key drivers will be Customer Relationship Management and customer satisfaction.
• Communicate with cross-functional teams and Regional Business Line Manager to deliver output.
• Ensure that all safety related aspects are managed and adhered to in each area and all Epiroc’s facilities of responsibility. Oversee technical training and development of PSD team to provide tools and processes for excellent service.
• Manage and optimize performance of large service agreements together with a team of site managers.
• Drive and manage local and regional team in a large matrix organization and ensure a team of high-performing and collaborative employees – by recruiting from a diverse pool and following Epiroc’s recruiting practices and developing competencies of the team. Continuously improve gender diversity and employment equity in the region
• Safeguard Epiroc’s future through effective succession planning (grow second line of managers).
• Ensure every team member is contributing in a positive way to the Company goals and identify continuous improvement opportunities in team setup.
• Ensure Inclusion and Diversity at all levels in PSD.
• Safeguard a safe and healthy working environment in your domain including Workplace, Workshops, Training Centre, and Sites where we have Service Agreements.
• Ensure that “The Epiroc Way” & “Code of Conduct” is followed.

Competences, skills and experience

• Eight (8) years of working experience in management position where the incumbent has been leading teams and delivering successful results.
• Product and application knowledge in the mining space covering surface/underground segments.
• Results oriented networked professional with a proven history in marketing and sales.

Behaviors

• Safety conscious
• Open minded and determination to achieve goals.
• Effective communication skills
• Leadership and ability to coordinate and motivate people.
• Initiative-taking, energetic with an elevated level of responsibility and loyalty
• Collaborator
• Willingness to travel and develop relationships.