Job Details

Job Description

In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous chal-lenges and opportunities in the fast-changing business environment on the other, we are seek-ing highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:

BUSINESS DEVELOPMENT OFFICER – SALARY GRADE ZRA05 (1 POSITION)

HUMAN RESOURCE FUNCTION

A. PURPOSE

Reporting directly to the Business Development Manager, the job holder will be responsible for contributing to the Zambia Revenue Authority (ZRA) Training Centre business by identifying,
developing and managing opportunities to increase growth, profitability and developing strategic partnerships, acquire new clients and strengthen existing relationships with key customers both internally and externally.

B. MAIN DUTIES/ACCOUNTABILITIES

1. Assisting the Business Development Manager in Identifying, developing and implementing new business opportunities to create new income streams across ZRA Training Centre’s;
2. Generating new leads and maintaining a database of potential clients through personal selling, networking, events, digital marketing and referrals;
3. Designing and developing a monthly social media content calendar to ensure engagements across digital marketing platforms;
4. Designing and developing content for Training Centre website;
5. Developing relationships with other organizations and utilising influencers to expand the Authority’s reach;
6. Managing key client relationships and ensuring long term client satisfaction and retention;
7. Building and maintaining network of industry contacts and key stakeholders including professional bodies and associations;
8. Developing and maintaining long term relationships with clients and partners to ensure customer retention;
9. Maintaining accurate records of all business development activities;
10. Engaging externally with relevant sectors, industries and businesses with a view to exploit the capabilities of the Training Centre;
11. Assisting the Business Development Manager in Engaging with key stakeholders in other academic institutions to ensure that the Training Centre achieves its targets and realizes identified opportunities;

12. Undertaking personal development to assure continual effectiveness in business development within the Higher Education Sector in a way that directly benefits the Training Centre;
13. Assisting the Business Development Manager in Undertaking research and market analysis, including client profiling, sourcing trend setters and high growth potential business opportunities and contacts;
14. Working closely with cross functional teams (such as Finance, Corporate Communications etc.) to ensure alignment and effective execution of business development strategies and plans; and
15. Complying with all policies and procedures, and facilitating appropriate training and staff
development for the team.

C. MINIMUM REQUIREMENTS

1. Grade Twelve School Certificate/General Certificate of Education Equivalent with five credits or better including mathematics and English;
2. Bachelor’s Degree in Marketing, Business Administration, and Economics;
3. Digital Marketing qualification or experience will be an added advantage;
4. Minimum of three years relevant post qualifying working experience in a similar role;
5. Practical work experience in the Hotel Industry or Training Centre will be an added advantage; and
6. Paid up Membership to the Zambia Institute of Marketing or relevant professional body.

D. OTHER SKILLS AND ATTRIBUTES

1. Good Interpersonal Skills
2. Good oral and written communication skills
3. Integrity in dealing with people
4. Pro-active approach and foresight
5. A skilled communicator with the tact and diplomacy to develop effective working relation
ship with demanding audiences.
6. Strong networker and prospector with creativity and marketing flair

Only relevant copies of your professional qualifications should be attached to the application and consolidated in a single file. Applications should reach the undersigned not later than Monday, 17th June, 2025 using the following email addresses, [email protected]

The Authority is an equal employer and candidates are expected to demonstrate Integrity when participating in the recruitment process. Applications should be addressed to the undersigned and candidates should not apply for more than two (2) positions.

The Director Human Resource
Zambia Revenue Authority
P. O. BOX 35710
LUSAKA