Job Details

Job Description

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Job Summary

The Business solutions Analyst will be responsible for developing a strong understanding of our performance across all our activities, and to develop and implement a repeatable process for monitoring and reporting it. He/she will have the opportunity to work across teams, getting to know all that is going on in the organization and challenging teams on how they assess and improve their performance. He/she will be responsible for creating material reporting on the function’s performance to the Director, Heads, CMC, and the Board of Directors.

He/she will also be instrumental in creating forecasts for business cases, using statistical and analytical techniques to understand the key drivers towards achieving key project initiatives and target outputs for the function.

The role holder will act as the communication medium between the business and technology teams. Then help translate the business requirements for the tech team. This way, the tech team can create solutions that improve our business or products.

He/she will have a mentality of continuous improvement and strong analytical and interpersonal skills. He/she will enjoy working in a delivery focused, agile environment. It is a standalone role, which entails having the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or escalate.

Job Description

Accountability:  Performance Reporting and Analysis: – (50%)

Outputs:

Role holder will influence decision-making through quality and depth of analytical insights and recommendations for improvement. In particular, he/she will focus on the following:

• Prepare regular management and dashboard reports to provide insight into programs, financials, risk, compliance, and other performance areas to support decision making and inform progress against service delivery outcomes.
• Monitor and prepare trend analysis, graphs and provide variance analysis to support the development of strategies and initiatives that deliver on organizational objectives.
• Responsible for optimizing our performance reporting structure and repeatable process.
• Optimize our KPI dashboard.
• Develop and maintain customer and stakeholder relationships and partnerships through effective, advice, communication, negotiation, and issues management recommending and implementing ways to improve performance and the efficiency and reliability of products and services to ensure deliverables and business objectives are met and a positive customer experience.
• Identify and highlight opportunities for performance improvement.
• Develop reporting material in a succinct, visual manner.
• Design, test, and implement IT solutions.
• Manage IT projects to ensure they meet business objectives.
• Adapt to remain current with IT trends.
• Maintain awareness of relevant issues, policy obligations, insights, challenges industry trends and practices and opportunities to recommend innovative solutions that optimize outcomes and contribute to a best practice function in line with organizational and function priorities.

Accountability: Analytical Support for various forum (20%)

Outputs:

• Drive strategic analysis and provide recommendations for ad hoc requests, both from within the team and externally.
• Inputting performance forecasts and targets for business cases through scenario modelling
• Develop and document departmental strategy documents and drive collaboration with other functions.
• Identify sources of performance data, extract the data and transform into insightful performance reports.
• Advise and guide on the key strategy and planning issues from across the business.

Accountability:  Building a Performance Focused Culture (20%)

Outputs:

• Work with delivery teams throughout lifecycle of programs to ensure that the right KPIs and targets have been set.
• Making sure that a focus on outcomes and performance are integrated into everything we do.
• Participate in meetings, present information on program/project status.
• Support team members and work collaboratively to achieve business outcomes.
• Complete work tasks to agreed budgets, timeframes, and standards.
• Take the initiative to progress and deliver own and team/unit work.
• Contribute to allocation of responsibilities and resources to ensure achievement of team/unit goals.

Accountability: Leadership: – (10%)

Outputs:

• Lead, inspire and coach a team of professionals, creating succession to key roles.
• Live Group behaviours and inspire others in working together to achieve the strategic vision.
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.

Role Specific:

• Analytical skills and an eye for detail
• Significant social skills and initiative to deal with the variety of people and situations.
• High degree of keyboard skills, accuracy, and speed.
• Relationship management at multiple levels of seniority
• Numerical skills
• Business and Manpower planning
• Ability to understand broader business issues.
• Communication and presentation skills

Person Specific:

• Candidate must be execution focused and have a proven record of success in complex environments.
• Results-driven, high-performing, high-quality work attitude
• Candidate must have a high threshold for ambiguity and maintain professional demeanour under pressure.
• Candidate will be an evangelist for data-driven decision-making and relish the challenge to introduce performance management discipline into the Technology space and Absa at large.
• Excellent leadership skills
• Basic understanding of the nature and dynamics of the banking industry
• Able to work without supervision.
• Quality conscious initiative and integrity

Education and Experience Required

Preferred: Bachelor`s Degree and professional qualification

Essential: Advanced Diploma or Diploma in relevant professional qualification (Banking, Economics, Business administration, etc)

Experience:

• Minimum 2 years work experience.
• Awareness of cultural differences and varying legal/regulatory environments.
• Banking or Financial services industry related knowledge.

Knowledge & Skills:

Essential

• Must have a solid track record of reliably monitoring performance metrics.
• Candidate must have experience preferably working in an agile, startup environment.
• Critical thinker and problem-solving skills.
• Creative problem-solving skills
• Good group presentation skills and ability to convey complex information to a broad audience.
• Ability to coordinate and manage simultaneous data analysis requests.
• Excellent communicator and collaborator at all levels.
• Superior business judgment based on skills and experience.
• Awareness of data visualization principles.
• Expert PowerPoint and Excel skills.
• Back up your opinions with data and clear well-structured cases.
• Strong analytical skills.
• Detailed working knowledge of people policies and procedures.
• Knowledge of financial and non-financial management information analysis techniques

Preferred

• In-depth understanding of Absa Group and the Absa Africa strategy, operating structure and interfaces with other functions in ambiguous/dynamic environment
• An understanding of the external economic, political, legal and regulatory environment and its internal impacts in the regional and country

Competencies:

• Business management
• Risk Management
• Communication/Influencing skills.
• Stakeholder/customer relationship management
• Leadership and people management skills
• Strong data and digital experience
• Strong Communication/Influencing skills and managing multiple stakeholders and customer relationships.
• Strong Leadership and team-working skills at senior level
• Ability to think creatively and identify innovative solutions.

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)