Job Details

Job Description

Overview

We are recruiting!

Our Client in Livingstone, Zambia is looking for a Café Manager to join their team for a job vacancy within the Hospitality industry.

To apply or for more information follow the link below.

Please note that only applicants with GAAP point of sale system experience will be considered.

Overview of the Role

The Café Manager oversees the daily operations of the café, ensuring it runs efficiently, profitably, and with a strong focus on customer satisfaction. This role requires managing staff, maintaining high operational standards, implementing business strategies, and ensuring compliance with health, safety, and regulatory requirements. The Café Manager is also responsible for creating a positive work environment and consistently delivering a high-quality guest experience.

Main Duties & Responsibilities:

1. Business Strategy & Revenue Generation:
   • Implement business strategies with support from the Kitchen Manager.
   • Maximize revenue opportunities and initiate cost-saving measures.
   • Develop and implement promotional activities and revenue-generation initiatives.
   • Ensure sales targets are met and provide regular reports on café performance.
2. Customer Service & Guest Experience:
   • Consistently exceed guest expectations through excellent service delivery.
   • Regularly seek and act on customer feedback to improve guest experience.
   • Ensure all staff are well-informed about menu changes and special requirements before service.
3. Team Leadership & Staff Management:
   • Develop a motivated and high-performing team, setting clear goals.
   • Conduct regular staff briefings, ensuring each team member understands their responsibilities.
   • Recruit and select staff, ensuring efficient staffing levels.
   • Manage all employee performance issues, including appraisals and disciplinary actions.
   • Create a culture of flexibility, responding positively to changing business needs.
4. Operational Management:
   • Work closely with the Café Head Chef to ensure seamless café operations.
   • Ensure accurate handovers between shifts, and conduct weekly meetings with key personnel.
   • Monitor food quality, portion control, and hygiene standards, ensuring compliance.
   • Manage the café’s point-of-sale system (GAAP), ensuring all controls and reports are accurate.
   • Oversee HR matters, ensuring compliance with all regulatory requirements (licensing, labor laws, etc.).
5. Financial & Stock Control:
   • Manage daily banking, reconciling sales, and maintaining petty cash.
   • Conduct monthly stock-takes, managing variances and improving stock control.
   • Maintain café control systems to optimize food and beverage margins.
   • Forecast business levels for labor planning and budgeting.
6. Health, Safety, & Hygiene:
   • Protect the health, safety, and well-being of guests and colleagues.
   • Ensure all food is stored and handled according to hygiene standards.
   • Ensure cleanliness and compliance in both kitchen and front-of-house areas.

Job Specifications for Café Manager:

1. Education & Qualifications:
   • Diploma or degree in Hospitality Management, Business Administration, or a related field.
   • Certification in food safety and hygiene (preferred).
2. Experience:
   • Minimum 3-5 years of experience in café or restaurant management.
   • Proven track record in managing a team, improving service standards, and handling café operations.
   • Experience with GAAP or other point of sale systems (GAAP preferred).
   • Experience in stock control, food and beverage management, and financial reporting.