Call Center Agents x10

Unifi Africa • Accounting & Finance Jobs • Lusaka • 8 months ago

Download the Jobs App

Closing Date	2024/04/06
Reference Number	UNF240405-2
Job Title	Call Center Agents
Job Type	Contract
Department	Operations
Number of Positions	10
Location – Town / City	Lusaka
Province or Region	Lusaka
Location – Country	Zambia
Minimum Education Level	Diploma \| Advanced Certificate
Job Category	Customer Service
Job Advert Summary	Unifi is a fast-growing finance and technology company operating in Zambia, Uganda, Kenya and South Africa. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
Minimum Requirements	Diploma in Public relations or any business-related field Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately.
Duties and Responsibilities	Answering incoming calls and responding to clients Managing and resolving client’s complaints Selling and marketing products Identifying and escalating issues to supervisors Providing product and service information to clients Researching required information using available resources Researching, identifying, and resolving client’s complaints using applicable system Processing, queries, and applications (Employment verification, New employer, Pep application and Data check) Routing calls to appropriate personnel Documenting all call information according to standard operating procedures Recognizing, documenting, and alerting the management team of trends to clients calls Following up clients (Call reminders on loan repayments) Complete call logs and reports Encourage clients to bring payments (Payables and arrears).