Job Details

Job Description

CALL CENTER AGENT

We are looking for a dynamic and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for maintaining effective communication and support between the company and its customers.

Key Responsibilities:

Make outbound calls for queries, follow-ups, and resolution purposes
Answer and resolve inbound customer calls
Maintain accurate and up-to-date customer records
Address and resolve customer concerns and complaints
Provide detailed information on products and services
Identify and resolve product- and service-related issues
Perform any other duties as may be assigned

Qualifications:

A Diploma or Degree in Business Administration, Marketing, Public Administration, or any other related field
Strong communication and interpersonal skills
Ability to handle customer concerns professionally and efficiently
Excellent problem-solving abilities and attention to detail.

If you are passionate about customer service and meet the above qualifications, we encourage you to apply and become part of a fast-paced, service-oriented team.

Please send your CV and cover letter to vacancies@kazang-zambia by 10th May 2025. Only shortlisted candidates will be contacted.