Job Details

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Call Centre Agent

Unifi Zambia | Lusaka

Unifi Zambia

Innovating the future of tech solutions in Zambia.

Job Description

About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Role Purpose

To deliver exceptional customer service in  Lusaka by promptly handling inbound and outbound calls, providing accurate product and service information, resolving customer issues, and maintaining detailed records. The role supports customer satisfaction and contributes to meeting the company’s performance goals in a fast-paced environment.

Responsibilities:

Requirements:

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