Job Details

Job Description

CALL CENTRE AGENTS X 2

Fleet Management, Lusaka, Zambia

Our client is expanding and seeks 2 Call Center Agents that will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and enquiries; keeping customer satisfaction at the core of every decision

3 candidates have accepted Training Contracts and have commenced their training with the company.

REPORTING STRUCTURE

Reporting To

General Manager

Interacts With

Management, Employees, Clients and Customers

JOB DESCRIPTION

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Identify and escalate issues to supervisors

Alarm monitoring

Provide product and service information to customers

Research, identify, and resolve customer complaints using applicable software

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Complete call logs and reports

Other duties as assigned

CANDIDATE SPECIFICATION

Experience

1 years plus

Education Level

Certificate Level

Qualifications

Sales or Admin related.

Software

MS Office

Equipment

Job related

Knowledge Of

Call Centers

Skills To

Customer care

Ability To

Solve customer issues, complaints and enquiries

ORGANISATION

Industry

Fleet Management

Culture

Fast paced, dynamic

Gender Profile

Mixed

Age Profile

Any

TERMS AND CONDITIONS

Employment

Permanent

Location: Lusaka, Zambia

Remuneration

Negotiable

Interested candidates should send their CVs