Job Details

Location: Mumbwa, Zambia

Our client is seeking a Camp Supervisor to join their team.The Camp Supervisor is fully responsible for the requirements of this position.This position is accountable to the Head of Tourism.

Responsibilities

• Management and training of the lodge staff in line with the clients standards.
• Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
• Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded.
• Effective financial management through the administration of orders and effective stock control.
• Effective communication and maintenance of lodge relations.
• Managing stock, breakages.
• Manage staff in terms of discipline and service.
• Hosting guests.
• Check ins and outs.
• Manage day to day operations.
• Overseeing meal service.

Key Skills

• A hardworking, co-operative manner.
• High standards of service excellence and a passion for the industry.
• Attention to detail.
• Exceptional English.
• Good computer literacy.
• Excellent management ability and communication skills.
• Assertiveness, patience, and good organizational and communication skills
• A developmental approach to staff
• Forward thinking takes initiative.

Qualifications

• A minimum of 4 year’s work experience ideally 2 years as a trainee and in a well recognized fivestar hotel or world class lodge, as an assistant manager.
• Exceptional Food and Beverage knowledge.
• High standards of service excellence and a passion for the industry.
• Exceptional English.
• Good computer literacy.
• Excellent management ability and communication skills.
• A clear understanding of basic labour law and disciplinary procedures.
• Understanding of housekeeping and maintenance procedures.
• An awareness of developments within the food and lodge industries.
• Hotel school qualification.
• Experience of Stock controls and management of month-to-month stock take.
• Driver’s licence essential.