Job Description

Job Description

To grow and maintain an active portfolio of agents fulfilling the Partner Banking Channel development and penetration. Under the supervision of the Manager Alternate channels the following are among the key job responsibilities Drive end to end sales recruitment of Cash Plus agents including the onboarding training, set up plus ongoing maintenance and support right through agent decommissioning as per process requirements

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Maximize growth of Partner Banking revenue in line with agreed KPIs for the reporting period
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions through collaboration with Branch Managers, Enterprise Risk Management, Marketing, Business Intelligence, Business and amp Commercial, Points of Presence and Area Managers
• Implement an effective monitoring of the service level agreements and efficiency with agents to ensure acceptable turnaround time and customer service experience
• Manage existing agents and grow portfolio through collaboration with Business and amp Commercial, Points of Presence Network and through hand holding of new agents on the benefits or challenges the business is facing in handling Cash Plus
• Implement a program of monitoring post acquisition engagement

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

24/08/25