Job Details

Job Description

About the Company:

At MTN Mobile Money Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

Job Title: Chief Channel and Commercial Officer

Overview: The Chief Channel and Commercial Officer (CCO) oversees the management and implementation of Fintech commercial plans to achieve OpCo objectives. This role leads commercial activities across all products and services, managing teams in Business Development, MoMo Pay, and Distribution. The CCO is responsible for establishing key business contacts, optimizing resource utilization for effective business plan execution, and working closely with the Group Executive Fintech Commercial Operations. Reporting to the FinCo Managing Director, the CCO is supported by Senior Managers.

Key Responsibilities:

• Leads the creation of the functional strategy aligned with the overarching business goals and in line with group mandate;
• Ensures effective implementation of the strategy by means of developing and providing direction, structure, frameworks, models, plans and roadmaps;
• Leads the regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem;
• Builds and manages a high performing team by providing leadership, role clarity, training and career development;
• Ensures open communication channels with staff and implement change management interventions where necessary;
• Sets KPIs and provide regular performance feedback through a well-defined and implemented performance review program;
• Promotes a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance;
• Holds strategic meetings, ensuring relevant participation from subordinates and provide guidance and input in the various discussions;
• Leads the implementation of adequate risk mitigation and controls;
• Oversees the evaluation baseline of Service Level Agreements (SLAs) and KPIs;
• Approves new initiatives and where outside of DoA, drive approval from MD / Group;
• Oversees budget management for both functional and project initiatives, ensuring cost efficiency;
• Escalates issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / Group team;
• Manages and provides solutions to escalations that have multiple processes / functions impact on critical path of service delivery;
• Monitors and aligns the direction, strategy and results of the Commercial Operations Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with;
• Leads the identification and negotiations for strategic partnerships and business development initiatives and deals;
• Monitors true-value metrics to measure the impact and benefit of the function to OpCo and in turn, Group FinCo. Drive continuous improvement across all verticals;
• Generates visibility for the true-value contributions of the function within Group FinCo and Opco to drive greater service acceptance and adoption;
• Oversees the implementation of policies, procedures and guidelines set forth by group Commercial team and ensure compliance with the same;
• Leads, controls and establishes governance to manage the consolidated OpCo Commercial Operations strategy, budgets and financials;
• Cascades the Group Fintech budget, analytics and reporting framework in the Function;
• Delivers results under the guidance of the Executive Fintech Commercial Operations, abiding by all the set directives and regularly reporting compliance;
• Builds & maintains strategic alliances with key corporate bodies, SMEs and Government for business growth & performance;
• Monitors design and execution of all marketing & branding activities (including CVM campaigns) and ensure that they are aligned with Group guidelines;
• Oversees management of and support provided to merchants, agents throughout the lifecycle, right from contracting & onboarding, to training, performance monitoring, payout and offboarding;
• Establishes and ensures that appropriate control systems required for the effective operations of the department are in place;
• Motivates and manages individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
• Possesses the authority, presence, and integrity to command respect from colleagues and from external contacts;
• Provides career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting);
• Provides guidance and leadership ensuring future focus and current efficiency;
• Any other duties assigned.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Minimum Bachelor academic degree coupled with an MBA/Masters;
• 4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous;
• Minimum 10 years relevant experience with at least 5 years in a senior management role or in a similar position;
• Experience in Fintech, banking or financial services is mandatory;
• Successful track record as a senior management professional in delivering exceptional business growth & Experience working in a global/multinational enterprise with a good understanding of emerging markets.

Women are strongly encouraged to apply

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered or posted applications will not be accepted and the closing date for accepting applications is 08/11/24.

Note: that only shortlisted candidates will be contacted.