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Zambia Industrial Commercial Bank Limited | Lusaka
Innovating the future of tech solutions in Zambia.
The Zambia Industrial Commercial Bank Limited (ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through provision of customer-centric banking solutions to its chosen segments, in support of commercialisation and industriali- sation of the Zambian economy. In line with its mission, the Bank is seeking to recruit highly motivated, result-ori- ented, well qualified and experienced professionals to fill the following vacancies:
Chief Retail Banking Officer (1)
Key Accountabilities
The Job Holder will carry out the following duties among others:
Strategic Planning and Execution: Develop and implement a comprehensive retail banking strategy that aligns with the Bank’s overall objectives and mission. Drive innovation and digital transformation initiatives to enhance customer experience and operational efficiency.
Business Development and Revenue Generation: Identify and capitalize on new business opportunities within the retail banking sector, including the expan- sion of products and services. Drive customer acquisition and retention strategies to increase market share.
Risk Mitigation and Internal Business Processes: Ensure all retail banking activities comply with applicable laws, regulations, and internal policies. Develop and implement risk management strategies to safeguard the bank’s assets and reputation.
Customer Service and Relationship Management: Ensure the delivery of exceptional customer service across all retail banking channels, including branch- es, online, and mobile platforms. Foster a custom- er-centric culture within the organization.
Leadership: Build, lead, and mentor a high-perform- ing retail banking team. Establish clear performance metrics and provide regular feedback and development opportunities.
Product Management: Oversee the development, launch, and management of retail banking products and services, including checking and savings accounts, mortgages, personal loans, credit and debit cards, and wealth management products. Ensure products are competitive, compliant, and meet customer needs.
Financial Performance: Monitor and analyse the financial performance of the retail banking division. Develop and implement plans to achieve revenue, profitability, and cost management targets.
Minimum Requirements
Academic Qualifications:
Professional qualifications:
Desired Work Experience:
Only candidates who meet the above job specifications should apply by enclosing their detailed CVs, photocopies of their academic/professional qualifications and any other relevant documentation in support of their application. Daytime and reachable telephone and/or mobile numbers should be clearly stated.
Kindly note that only shortlisted candidates will be contacted. Applications should reach the undersigned before close of business on Friday 13th September 2024.
Head-Human Capital
Zambia Industrial Commercial Bank Limited
5th Floor Longacres Mall-Office Block Stand No 27395, Alick Nkhata Road Mass Media
PO Box 30228
Lusaka
OR
Email: [email protected]
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