Job Details

Job Description

Our Clinical Officers are entrusted with delivering high-quality medical care and upholding exemplary standards of patient service within the health facility. They rotate across various outpatient services and work in close collaboration with a multidisciplinary team to ensure the provision of comprehensive healthcare to patients and their families.

They execute their duties with professionalism and integrity, in strict adherence to international guidelines and evidence-based medical practices.

KEY DUTIES

Medical Services Delivery and Clinical Practice Responsibilities

• Actively contributes to the effective delivery of medical services at the clinic, in line with international best practice standards.
• Provides patient care in accordance with Standard Treatment Guidelines, including  ZNF and WHO guidelines.
• Utilizes ICD-10 coding for all patient consultations.

Patient Care and Case Management

• Ensures consistent patient follow-up and orders necessary investigations.
• Accurately documents patient history and physical examination findings.
• Prescribes appropriate treatments and ensures compliance.
• Refers patients as required and provides counseling to support treatment adherence.
• Conducts health education sessions for clients.

Operational and Logistical Responsibilities

• Coordinates timely and appropriate patient transport from Hawthorns Clinic to receiving facilities, ensuring smooth transitions.
• Collaborates with fellow clinicians to provide comprehensive care.
• Upholds patient rights and maintains professionalism in all interactions.
• Resolves patient grievances constructively by involving the appropriate personnel.
• Teamwork and Communication
• Supports colleagues to enhance service delivery efficiency.
• Adapts to changes in clinical practice and stays current with medical advancements.
• Communicates effectively with internal stakeholders, including supervisors and paramedics.
• Adheres to Hawthorns Healthcare communication protocols across departments.

Facility and Resource Management

• Conducts regular equipment and inventory checks, reporting faults or shortages per  policy.
• Manages medications and consumables in line with established tracking and ordering procedures.
• Maintains a clean and compliant environment according to Hawthorns standards.
• Demonstrates computer proficiency, including the use of spreadsheets and departmental software.

REQUIRED TECHNICAL SKILLS, TRAINING & EXPERIENCE

Diploma in Clinical General Sciences

Must be a registered and licensed practitioner with the Health Professions Council of Zambia (HPCZ).

Experience in emergency medicine is an advantage.

Must have a minimum of 1 year experience

Interested candidates may email their CV’s and Cover letter to [email protected]

With the subject: C.O.G Application