Job Details

Job Description

JOB TITLE: Collections & Recoveries Manager

ABOUT THE JOB

The Collections Manager will be responsible for helping Lupiya collect repayments as quickly as possible, reducing cash-flow issues and allowing for smooth business operation.

The Collections Manager will be in contact with Lupiya Customers – debtors daily, to claim outstanding loans when required.

S/he will assists in the coordination of collection systems and procedures following the policies and procedures of Lupiya.

The role reports to the Chief Operations Officer

Responsibilities:

1. Team Leadership:
– Supervise and mentor a team of collections officers, providing guidance, training, and support to ensure their success.
– Set performance expectations, establish goals, and monitor individual and team performance.
– Conduct regular performance evaluations and provide constructive feedback to enhance performance and professional development.

2. Collections Strategy and Planning:
– Develop and implement effective collections strategies, policies, and procedures to maximize recovery rates and minimize delinquency.
– Analyze and identify trends, patterns, and opportunities to optimize collection performance and enhance efficiency.
– Collaborate with other departments, such as Risk Management and Finance, to align collections strategies with overall company objectives.

3. Relationship Management:
– Oversee the maintenance of positive relationships with borrowers, ensuring a high level of customer satisfaction and retention.
– Handle escalated borrower inquiries, complaints, and complex cases, providing timely and effective resolutions.
– Collaborate with internal teams, such as Customer Service and Legal, to address borrower concerns and ensure compliance with regulations.

4. Reporting and Analysis:
– Generate regular reports and analyses on key collection metrics, such as delinquency rates, recovery rates, and aging reports.
– Utilize data-driven insights to identify areas for improvement and develop strategies to optimize collections performance.
– Present findings and recommendations to senior management to support informed decision-making.

5. Compliance and Risk Management:
– Ensure compliance with applicable laws, regulations, and company policies during the collections process.
– Stay updated on industry regulations and best practices, implementing necessary changes to maintain compliance.
– Collaborate with the Risk Management team to identify potential risks and implement appropriate mitigation strategies.

Requirements:

– Bachelor’s degree in finance, business administration, or a related field. Master’s degree is a plus.
– Proven experience in collections management within the fintech or financial services industry.
– Strong leadership skills, with a track record of successfully managing and motivating teams.
– In-depth knowledge of collections best practices, including strategies for delinquency reduction and recovery optimization.
– Excellent analytical and problem-solving abilities, with a focus on data-driven decision-making.
– Strong understanding of relevant laws, regulations, and industry standards related to collections and debt recovery.
– Proficiency in using collections management software and CRM systems.
– Excellent communication and interpersonal skills, with the ability to handle difficult conversations and negotiate effectively.
– Ability to prioritize tasks, meet deadlines, and work in a fast-paced environment.
– Knowledge of lending and credit risk principles is a plus.