Job Details

Department Overview
Pact, a non-profit organization based in Washington, DC, is implementing a USAID- funded project,
USAID/Zambia Integrated Health Activity (ZIHA contract. ZIHA is supporting the USAID and PEPFAR
objectives of 95/95/95 and providing service delivery and technical assistance to improve Maternal,
Newborn, and Child Health (RNMCH) and Family Planning & Reproductive Health (FP/RH) services.
USAID ZIHA will improve, sustain, and further integrate HIV/AIDS, MNCH and FP/RH services at the
health facility and community levels and ensure that client-centered, high-impact, high-quality services
are available to all Zambians. Pact has an immediate need for highly competent country citizens to fill
this position.
Pact exists to help create a world where those who are poor and marginalized exercise their voice, build
their own solutions, and take ownership of their future. The Community & Clinical Services Intergration Coordinator contributes to realizing this purpose by:

• Work with DHO and facility teams to recruit volunteers with appropriate skills set for the USAID
  Zambia Integrated Health Activity.
• Conduct capacity building, training, mentorship and support to the volunteers and ensure
  provision of high-quality, client-centered HIV, TB/HIV, MNCH, and FP/RH services, products, and
  information is integrated in target facilities and communities’ catchment areas.
• Coordinate CBVs to ensure that clients’ treatment and adherence is sustained, and retention
  rates are above 90 percent.
• Day to day supervision of volunteers and setting of daily/weekly/monthly targets, trouble
  shooting and timely resolution of any gaps to ensure that targets are met.
• Facilitate provision of logistics including tools, equipment and materials to volunteers to carry
  out facility and community outreach integrated activities.
• Support in designing, implementing, and overseeing activities to create demand for integrated
  HIV, TB/HIV, MNCH, and FP including cervical cancer screening and referral services in the
  community and ensure that key community stakeholders and structures are mapped and
  involved in advocacy and community engagement activities.
• Support CBVs in tracking patients and ensuring that treatment schedules and testing regimens
  (e.g. VL, EID) are adhered to, including linking patients to access appropriate integrated services
  that are critical for their own health, as well as services to prevent HIV transmission to
  uninfected sex partner(s) and children.
• Support CBVs to implement high yield strategies such as index testing, Partner Notification
  Services (PNS) and Sexual Network Strategy (SNS).
• Support CBVs to ensure adolescent/youth friendly HIV services are available at the facilities and
  in the communities.
• Ensure that the rules of confidentiality are adequately enforced in all Services.
• Work with the Strategic Information Assistant (SIA) and volunteer teams at facility level to
  conduct triangulation of client data in registers i.e. ensure clients are linked to appropriate
  services and are receiving services as per schedule.
• Assemble, organize, and submit data on priority interventions ensuring that all records are kept
  up to date.
• Work with facility staff, volunteers, and key stakeholders to implement and monitor the
  execution of VMMC campaigns ensuring that HIV, TB/HIV, MNCH and FP services are integrated
  where appropriate.
• Support mainstreaming of mental health and gender activities among the target program
  population as part of the integration health package.
• Conduct regular review meetings with the facility staff and volunteers and ensure quality
  improvement plans are developed with appropriate interventions identified and implemented
  to address any gaps identified.
• Use community led tools to monitor the implementation of SBC activities and all aspects of
  demand creation and mobilization as well as delivery of community service activities in the
  target communities ensuring that SBC objectives, targets, and deliverables are achieved on
  time.
• Contribute to the documentation of best practices, lessons learnt and human interest / success
  stories including project activity reports.

Education and Experience:
 Bachelor’s degree or diploma in Public Health, Nursing, Clinical Medicine, Social Work,
Development Studies from an accredited University with 3 to 5 years’ relevant experience at
facility/District level in HIV, TB, MNCH, and or FP demand creation and service provision.
 Demonstrated competencies in developing and implementing SBC activities and community
engagement processes for demand generation and uptake of HIV, TB, MCNH, and/or FP services
in large-scale, complex, international development assistance programs, preferably with USAID
and PEPFAR- funded programs.
 Training in psycho-social counselling and Certificate in HIV Prevention, Treatment, Care and
Support is a MUST.
 Demonstrated experience in capacity building/training using participatory tools including use of
community led monitoring tools.
 Demonstrated experience in supervision, mentorship and coaching of volunteers to provide
quality integrated services.
 Computer proficiency in Word, Excel and PowerPoint and internet required.
 Demonstrated skills in problem solving and consensus building. mature, innovative and a selfstarter
who can work with minimum supervision.
 Demonstrated ability to work in complex environments, and work with and between different
stakeholders.
 Ability to develop and maintain strong relationships with relevant stakeholders.
 Strong professional written and oral communications skills in English and ability to communicate
in a local language of the given province.