Consumer Education Officer at Pension and Insurance Authority

Job Description

EMPLOYMENT OPPORTUNITY-CONSUMER EDUCATION OFFICER

The Pensions and Insurance Authority is the regulator and supervisor for the pensions and insurance industries in Zambia as provided for in the Pension Scheme Regulations Act No. 28 of 1996 (as amended) and the Insurance Act No. 38 of 2021. The Authority supervises and regulates entities operating in the pensions and insurance industries that include insurance companies, reinsurance companies, insurance intermediaries, pension schemes, pension fund managers and pension fund administrators.

The Authority is seeking a dedicated and passionate individual to join our team as a Consumer Education Officer. In this role, you will work towards our mission of effectively regulating and supervising, and promoting the development of the pensions and insurance industries in order to protect the interests of pension scheme members and insurance policyholders.

Responsibilities

Key responsibilities will include the following:

Develop and implement consumer education programmes, workshops, and campaigns aimed at increasing awareness and understanding of pensions and insurance
Assist in developing consumer education strategies • Create engaging educational materials, such as brochures, infographics, and online resources, that are easily accessible and cater to diverse audiences
Conduct research on consumer behavior, market trends, and regulatory frameworks to ensure the delivery of up-to-date and relevant information to the public
Collaborate with internal teams and external stakeholders, including industry experts, to identify areas of improvement and enhance consumer education initiatives
Respond to consumer inquiries and complaints, providing accurate information and guidance
Monitor and evaluate the impact and effectiveness of consumer education programmes making necessary adjustment to ensure maximum reach and engagement
Stay updated on industry developments, best practices, and emerging technologies to incorporate innovative approaches into consumer education strategies

Requirements

A bachelor’s degree in Mass Communication, Public Relations or any related social science.
Grade 12 Certificate with a credit or better in English
Minimum 3 years’ experience in communication, public relations, Experience in consumer education or financial literacy programmes is an added advantage

Preferred Skills

Excellent oral and communication skills, with the ability to present complex concepts on a clear and accessible manner
Strong research and analytical skills, with attention detail
Good interpersonal skills, with ability to build and maintain relationships with internal and external stakeholders.
Experience in publishing social media content
Self-motivated and able to work independently, as well as contribute effectively to a tram

How to apply

If you are passionate about empowering consumers and promoting financial literacy and meet the qualifications, we invite you to apply for the position of Consumer Education Officer. Please submit your curriculum vitae, cover letter, and any relevant work samples or certifications by 24th January 2024 to the address below. ONLY shortlisted candidates will be contacted for interviews.

The Human Resource and Administration Manager

Pension and Insurance Authority

Stand No. 4618, Lubwa Road, Rhodespark

P/Bag 30x, Ridgeway

LUSAKA