Contact Center Manager
AB Bank Zambia | Lusaka
AB Bank Zambia
Innovating the future of tech solutions in Zambia.
Job Description
Job Requirements – Contact Center Manager
Required Skills
At least 2 years of supervisory experience in the Operations Department, with evidence of effective team management
Proficiency in the use of Microsoft office package, office equipment and applications
Have good interpersonal and organizational skills
No Valid disciplinary action on file
Tasks & Responsibilities
Oversee the timely resolution of customer queries, complaints, and comments across multiple channels, including social media platforms (WhatsApp, LinkedIn, Facebook, etc.)
Process and resolve business-related queries effectively
Effective team management and performance appraisal
Analyze and report on performance metrics to improve efficiency
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