Job Details

Job Description

Recruitment notice

Hope Walks Zambia is a local Non-profit organization that was registered in May, 2028 with physical location in Lusaka, Rhodespark at 4 Mambilima Road. Through a strategic, sustainable, replicable, high-impact, low-cost model, Hope Walks Zambia, supports the early treatment of clubfoot deformity. We free children, families, and communities from the physical, emotional, and economic burdens of clubfoot disability by strengthening local systems and structures and advocating for early intervention. While clubfoot disability cannot be prevented, the condition can be corrected, enabling all children to thrive and achieve their full potential. We have partnered with 10 health facilities to establish weekly specialized clubfoot clinics where children born with clubfoot can access early quality treatment.
Hope Walks supports and embodies the following Core Values:

• Striving for Excellence: In all aspects of our work, we confidently pursue the highest quality of care and services for children, families and our stakeholders.
• Working in partnership: We intentionally develop constructive, long-term relationships, knowing that by working together we maximize our impact.
• Living with Integrity: As Christ is our example, we act and speak with truth and consistency.
• Serving with Compassion: We are motivated to alleviate suffering and offer hope with kindness and empathy.
  For the continuation of its activities in Zambia and the strengthening of its operational capacities, Hope Walks is recruiting a Counseling Coordinator for socio-psychological support, parent and community education and trauma healing.

Position Title:  Counseling CoordinatorReports to:  Program Manager

This position also maintains functional reporting lines to the Regional Program Officer, Counseling for quality counseling oversight.

Frequency of Travel: Travel up to 25% will be required to provide oversight of program activities

Duration/Nature of contract: Fixed-term contract (I year with a (3) months probation period

POSITION OVERVIEW:

Support the overall operation of the National Clubfoot Program in an effort to eliminate clubfoot as an adult disability and to fulfill the mission of Hope Walks. The position will maintain emphasis on the effective implementation of the Hope Walks socio-psychological care model called CEDA Project in the country, education of parents and communities on clubfoot (nature, treatment and consequences) including mentoring Parent Advisors on their roles.

ESSENTIAL DUTIES:

1. Ensure active, comprehensive, holistic spiritual ministry within each partner clubfoot clinic through the assigned parent advisor and with the support of the local church.
2. Ensure appropriate PATH utilization and documentation by Parent Advisors.
3. Utilize the Patient Assessment Toward Healing (PATH) digital health tool and Hope Walks’ established Key Performance Indicators (KPIs) to ensure all counseling activities meet or exceed strategic objectives.
4. Undertake regular planning and program review with the program manager and in cooperation with the Director of Technical Support (counseling) as needed.
5. Provide budgetary advice on the counseling program to the program manager.
6. Provide monthly reports on spiritual ministry to the Program Manager, Director of Technical Support, Counseling, and other identified partners within the agreed-upon and established timeframes and report formats.
7. Facilitate ongoing training, workshops, and seminars for Parent Advisors. Provide support, mentoring, and encouragement to each Parent Advisor.
8. Actively develop and maintain partnerships with relevant evangelical organizations and entities to help raise awareness and ensure commitment to the Hope Walks program.
9. Liaise weekly with each PA to assess the holistic spiritual ministry and assist in solving any counseling and/or PATH related challenges.
10. Create and educate networks of churches and evangelical organizations to support patient treatment, follow-up, and compliance.
11. Prepare case stories for donors and other stakeholders
12. Through national program approval processes manage reimbursements of fees to parent advisors for work completed on receipt of reports.
13. Facilitate Parent Advisor access to relevant faith-based literature, books, and bibles.

To successfully perform this position, the candidate must be able to perform each essential task satisfactorily. Reasonable accommodations can be made to allow people with disabilities to perform essential tasks.

OTHER FUNCTIONS
Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the staff member for this position. Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bachelor’s degree or an equivalent diploma in a relevant field such as social sciences (sociology, psychology), public health, theology and or pastoral studies.
2. Fluency in English
3. Minimum of three (3) years of experience in social work, counseling or pastoring
4. Previous supervisory and management experience.
5. Experience in managing the open-source online health data platform

KNOWLEDGE, SKILLS AND ABILITIES:

1. Passionate about the mission and statement of faith of Hope Walks
2. Proven ability to provide counseling services
3. Proven ability to motivate people and work effectively in teams and in partnership with a diverse group of stakeholders
4. Demonstrated initiative and ability to work semi-independently and problem-solve
5. Good interpersonal, negotiation and communication skills (written and verbal)
6. Demonstrated proficiency in computer skills including Microsoft Office products, PowerPoint, Google Drive, GSuite and DHIS2.

SKILLS :

1. Attention to Details – Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details, and organize and maintain a system of records.
2. Planning, Prioritizing, & Goal Setting – Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
3. Communication Skills – Able to clearly present information through the spoken or written word; read and interpret complex information; listen well.
4. Initiative, Flexibility, & Problem Solving – Voluntarily undertakes additional responsibilities, remains open-minded and changes opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as needed; able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; review facts and weigh options.
5. Leadership – Able to assume a role of authority as necessary; advocate new ideas, even when risk is involved; set an example for coworkers; delegate responsibility and empower direct reports to make decisions; provide constructive feedback to others.
6. Training, Mentoring and Coaching – Able to identify gaps in knowledge and enhance clinical skills in a supportive and positive manner, able to measure and reflect on outcomes of teaching / coaching efforts and adjust methods accordingly, able to adjust teaching style to suit learner needs.
7. Relationship Management – Able to develop rapport with others and recognize their concerns and feelings: build and maintain long-term associations based on trust; help others.
8. Monitoring, Evaluation, & Learning – Able to maintain a focus on outcomes and standards despite pressing program activities and workload, ability to evaluate and demonstrate outcomes of activities and services, able to apply learnings to ensure ongoing improvement of services

File Composition

The application file should include the following documents;
– A recent and detailed CV
– A cover letter addressed to the Country Program Manager
– Two people cited as references (Last names, first names and telephone numbers)
– Relevant Certified Academic and Professional Certificates

Application submission procedure
Interested candidates can drop their documents between Monday and Friday from 8am to 5pm
at the Hope Walks Zambia Office located at 4 Mambililma road RhodesPark, Lusaka or apply electronically via [email protected] the mention “Application for the position of Counseling Program Coordinator/Hope Walks”

Deadline for submitting applications: 9th June 2025

Note :

• A written test in English and a final interview in English will be administered to pre-selected candidates based on the files
• And no file submitted will be withdrawn.