Job Details

Job Title: Country Head e-Banking Sales – Zambia

Industry: Banking

Location: Zambia

Salary: Competitive Salary Package + Benefits

Job Objective(s):

• • Drive Sales, usage, profitability and growth of e-banking products in the country

• • Ensure deployment of all e-Banking products within the country

• • Increase the penetration (utilization) of Bank’s e-Banking products in the Public & Private Sector Organizations

• • Scope and identify all potential e-Banking customers in the country

Duties & Responsibilities:

• • Create and implement strategies to drive e-banking budget for the bank in-country

• • Create and implement strategies to ensure that the bank is number one within the e-banking space in the subsidiary country in terms of profitability, product innovation and product features & functionalities

• • Effectively utilize the bank’s network for the sale of electronic banking products and solutions

• • Ensure effective supervision of the e-banking sales team in-country through regular interactions/meetings, weekly performance review with feedback, and coaching & mentoring of under-performing team members

• • Ensure high level of product knowledge among staff within the subsidiary country through regular training

• • Be responsible for managing the entire e-banking portfolio of the bank in-country

• • Proactively identify and escalate issues that will crop up in all e-banking relationships and follow up to ensure effective resolution of those issues

• • Disseminate the bank’s e-banking strategy at all levels of staff within the subsidiary country

• • Ensure all electronic banking products, channels and solutions deployed are profitable

• • Conduct market research of electronic banking products within the market twice a year and submit recommendations for management’s approval and ensure implementation of the recommendations as approved by management

• • Review performance of all e-products and e-solutions at the end of every month and come up with strategies to meet gaps/shortfalls in budget achievement

Planning

• • Monthly client calling calendar and e-Banking Product Governance meeting

• • Weekly e-Product development and deployment meetings

• • Weekly e-Product demos and training to clients

Key Performance Indicators (KPIs)

• • Quality of Service – Performance metrics related to E-Channels, POS, Debit/Prepaid Cards, U-Mobile, and U-Direct.

• • Customer Service Delivery.

• • Rate of Channel Penetration.

• • Channel Popularity index – rating by External Auditors

Job Requirements

Education Requirements:

Minimum of a Bachelor’s degree. Additional Professional qualification (IT related) is required.

Experience

• • 8 years’ experience with at least 4 years in the banking industry, or closely related industry.

• • Experience on all the electronic channel applications, interfaces, protocols, hardware, and adjoining infrastructure support-know-how is a must.

Knowledge:

• • Computer Competency

• • Knowledge of the bank’s Core Banking Applications / OS’s – Finacle 10, Windows, UNIX, LINUX, Solaris

• • Database Administrative Skills – SQL Server, Oracle.

• • Basic Programming knowledge.

• • Good understanding of the bank’s business, structure, processes.

• • Customer Relationship Management.

• • Country Laws / International laws guiding the use of the internet.

• • Policies of the Country’s Regulatory body

Key Skills:

• • Positive Attitude.

• • Tenacious and Focus in achieving objectives, and set targets.

• • Good Leadership skills.

• • Interpersonal skills.

• • Strong-willed and determined in meeting deadlines.

• • Excellent Communication skills – Oral and Written.

• Close attention to detail.