Job Details

Job Description

Job Purpose:  To manage and monitor customer credit accounts, ensuring timely collection of outstanding debts while maintaining good client relationships and minimizing financial risk to the company.

Key Responsibilities

– Review and evaluate customer credit applications in line with company policy.

– Set and monitor customer credit limits and payment terms.

– Maintain accurate and up-to-date customer account records.

– Proactively follow up on overdue accounts through calls, emails, and written notices.

– Negotiate payment arrangements with customers when necessary.

– Escalate persistent non-payments to legal or management for further action.

– Prepare and circulate weekly and monthly debtors’ reports.

– Reconcile customer accounts and resolve discrepancies in collaboration with sales and accounts.

– Monitor aging of accounts receivable and report on credit risk exposure.

– Liaise with the sales and operations teams to resolve client queries or blocked orders due to overdue balances.

– Advise on the release of goods/services on credit terms based on creditworthiness and payment history.

– Ensure proper documentation is maintained for all credit transactions and communications.

Qualifications & Experience:

– Diploma or Degree in Accounting, Finance, or Business Administration.

– 3+ years’ experience in credit control, accounts receivable, or debt collection.

– Strong knowledge of credit risk assessment and financial documentation.

– Experience in working with ERP/accounting software (e.g., Sage, Pastel, QuickBooks).

– Must be a registered member of **ZICA (Zambia Institute of Chartered Accountants).

– ACCA, CIMA, or any additional credit control training/certification is an added advantage.

Key Competencies

– Excellent negotiation and communication skills.

– High attention to detail and accuracy.

– Ability to handle difficult conversations professionally.

– Strong analytical and problem-solving abilities.

– High integrity and respect for confidentiality.

Interested Candidates Please submit your CV and cover letter to [email protected] with the subject line “Credit Controller Application.”