Job Details

Job Description

Join our Customer Operations Team and help to service our exponentially growing customer base. This is a specialized Credit Officer role which aims to increase customer payments through great support and interventions.

Who We Are Looking For
We are looking to grow our Operations Team of over 100 on the continent. This role focuses specifically in customer care, customer management, credit and stakeholder (Sales Contractors and Merchants) support.

Your Mission

• Underwriting calls (if people want to purchase a device from us, we confirm their details)
• Build rapport with customers through scheduled phone calls / engagements
• Collection calls (if people have missed a payment, we contact them via phone call)
• MBO/ Agent support – supporting our contracted sales teams to complete sales (handled as a live, online support channel on whatsapp)
• Fraud investigations – some management of potential fraud cases and investigations thereof

Minimum Requirements

• Malawi Applicants: Fluent in Chichewa, Thumbuka Speaker is valued but not essential
• Rwandan Applicants: Fluent in Kinyarwanda
• Zambian Applicants: Fluent in Bemba; Chewa Speaker is valued but not essential
• Fluent in English
• Own a smartphone and laptop
• Open and interested to technological upskilling

Remuneration and benefits

• You will earn a competitive performance and task based salary
• Exponential growth path within the company should you be retained
• Office WIFI (except in Zambia where the role is fully remote)
• A safe and clean environment for work