Job Details

Job Description

The Customer Care Agent is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.

The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.

Qualifications

Must have completed 12 years of schooling and acquired a minimum of at least 5 credits (English Inclusive)

Degree or Diploma will be an added advantage

Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.

Good typing speed and computer skills, particularly with regard to Microsoft office applications

Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.

Ability to work in a team environment.