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Job Description
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Copperbelt Synergy is looking for a Customer Care Executive to provide exceptional service and support to clients. The Customer Care Executive will handle inquiries, resolve issues, and ensure customer satisfaction.
Key Responsibilities
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Respond to customer inquiries via phone, email, and in-person.
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Provide information about products, services, and company policies.
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Resolve customer complaints and issues promptly and effectively.
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Maintain accurate records of customer interactions and transactions.
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Collaborate with other departments to enhance customer experience.
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Stay updated on product knowledge and service offerings.
Requirements
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High school diploma or equivalent; a degree in a related field is a plus.
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Proven experience in customer service or a similar role.
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Excellent communication and interpersonal skills.
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Strong problem-solving abilities and attention to detail.
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Ability to work in a fast-paced environment and manage multiple tasks.
