Customer Relations Officer at Copperbelt Synergy

Job Description

Job Description :
Copperbelt Synergy is hiring a Customer Relations Officer to develop and maintain strong relationships with clients. The Customer Relations Officer will ensure that customers have a positive experience and that their needs are met.

Key Responsibilities :

Build and maintain relationships with existing clients.
Understand client needs and provide tailored solutions.
Address customer inquiries and concerns promptly and professionally.
Gather feedback from customers to improve services.
Collaborate with sales and marketing teams to enhance client engagement.

Requirements :

Bachelor’s degree in Business Administration, Marketing, or a related field.
Proven experience in customer relations or a similar role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.