Job Details

Description:

Job Purpose

The Customer Service Administrator will responsible for ensuring smooth and efficient customer interactions by managing inquiries, resolving issues, and maintaining customer satisfaction. Manage administrative tasks such as processing orders, updating records, and coordinating with other departments to meet customer needs. Generate products loading documents and ensuring timely invoicing and coordination with storage/warehouse facilities.

Summary of Key Responsibilities:

• Respond to customer inquiries through various channels, including phone, email, and chat, ensuring prompt and accurate information delivery
• Assist in processing customer orders and managing service requests, maintaining a high level of accuracy
• Document customer interactions and feedback in our CRM system to improve service quality
• Perform various reception duties, utilizing standard office equipment, to include screening incoming calls; taking and transmitting messages; maintaining calendars; scheduling meetings; keyboarding information into databases; making photocopies; performing data entry; faxing documents; typing; and word processing.
• Process, receive, sort, and distribute a variety of correspondence, deliveries, and mail. Respond to requests for information from the public and or other interested parties; answers routine questions; directs visitors to appropriate locations.
• Review and submit for approval the vendor’s invoices.
• File documents and archive them as per the Group’s prescribed methods and procedures.
• Manage the Corporate calendar for key events.
• Prepare and submit monthly fuel issuance report to company vehicles.
• Coordinate interview sessions, take minutes of key operational meetings and training seminars sessions.
• Ensure customers are served efficiently and effectively and keep records of any complaints and corrective measures
• Collaborate with senior team members to resolve complex issues and escalate concerns as necessary
• Participate in training sessions to enhance product knowledge and customer service skills
• Support the development of customer service resources and training materials.

Required Skills and Competencies

• Excellent Communication Skills
• Good Interpersonal Skills
• Creative Skills
• Good Listening Skills
• Excellent analytical skills and attention to details
• Excellent Customer Service Skills

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Primary Areas of Accountability: