Customer Service and Sales Representative X 06 Automobile at Brilliance Executive Management

Job Description

Description:

Job Purpose

The Customer Service and Sales Representative will support customers and drives sales by handling inquiries, resolving issues, and promoting products. Serves as a vital link between a company and its customers. Handle customer inquiries, manage complaints, and provide detailed product or service information – ensuring customer satisfaction and enhancing the company’s brand image by enabling positive customer interactions and promoting loyalty.

Summary of Key Responsibilities:

Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities.
Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions.
Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts.
Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
Participate in training and professional development and put new skills to immediate and meaningful use
Foster a positive and pleasant working relationship with members of the customer service sales team
Familiarize yourself with current information about services and products available for customers
Accurately record customer demographics, sales orders, or other information digitally or in written form
Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback.
Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information.
Staying informed on industry trends, product updates, and competitor activities to effectively position the company in the market and maintain a competitive edge.

Required Skills and Competencies

Strong verbal communication skills
Attention to detail
Good Negotiation Skills
Cross Selling Skills
Good Interpersonal Skills
Good Presentation Skills
Good Interpersonal skills
Good Customer Centric Skills

Primary Areas of Accountability:

Qualifications and Experience

Diploma or Degree in a Sales, Marketing or Business Field
Must have a minimum of 2-3 years of customer service or sales experience
Working experience as Counter Sales in the Automobile sector will be a plus
Ability to cooperate with and support other members of customer service team
Willingness to interact daily with customers from a wide range of cultures and backgrounds
Must be comfortable working independently and making minor decisions without direct supervision
Knowledge of customer service best practices and desire to participate in trainings and professional development
Ability to perform well in a fast-paced working environment

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

If you meet the hiring requirements for the position, please email your CV in MS Word and Cover Letter clearly stating your salary expectations to: [email protected] & Cc [email protected]

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.

DO NOT SEND CERTIFICATES AT THIS STAGE