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Job Description
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Copperbelt Synergy is seeking a Customer Service Assistant to support the customer service team in delivering high-quality service. The Customer Service Assistant will assist with inquiries, manage records, and ensure customer satisfaction.
Key Responsibilities
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Assist customers with inquiries via phone, email, or in-person.
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Process orders, refunds, and exchanges in a timely manner.
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Maintain accurate records of customer interactions.
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Support the customer service team in various administrative tasks.
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Collaborate with other departments to resolve customer issues.
Requirements
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High school diploma or equivalent; a degree in a related field is an advantage.
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Previous experience in customer service or administrative support.
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Strong communication and problem-solving skills.
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Ability to work effectively in a team environment.
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Proficiency in MS Office and customer service software.
