Job Details

Job Description

Introduction:

Mooto Holdings is an investment firm operating in Zambia, seeking to recruit a customer care associate.

Job Requirements:

• Bachelor degree in any related field.
• Ability to multitask and prioritize tasks effectively
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Strong interpersonal skills, with a genuine desire to assist customers and resolve concerns.
• Previous experience in customer service roles preferred
• Ability to remain calm and professional under pressure, with a positive attitude
• Basic computer proficiency
• Familiarity with customer relationship management (CRM) software is a plus.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Taking appropriate action to resolve issues to customer satisfaction.
• Process orders and exchanges efficiently, ensuring accuracy and adherence to company policies and procedures.
• Collaborate with other departments to address customer needs.
• Keep detailed records of customer interactions and transactions, updating customer profiles and CRM databases as needed.
• Process customer feedback and communicate suggestions to relevant stakeholders.
• Stay informed about company products, promotions, and policies to provide accurate and up-to-date information to customers.

APPLY HERE: https://forms.gle/bjS9d7RBzfBE8w9u7

Deadline: February 29th, 2024.