Customer Service Manager at Indigo

Job Description

Job Summary:
Indigo is looking for a Customer Service Manager to lead our customer service team and enhance customer satisfaction. The ideal candidate will have experience in managing customer service operations.

Key Responsibilities:

Oversee the daily operations of the customer service department.
Develop customer service policies and procedures.
Train and mentor customer service representatives.
Analyze customer feedback to improve service quality.

Qualifications:

Bachelor’s degree in Business Administration or related field.
Proven experience in customer service management.
Strong leadership and communication skills.
Ability to handle difficult situations and resolve conflicts.