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Job Summary:
Indigo is looking for a Customer Service Manager to lead our customer service team and enhance customer satisfaction. The ideal candidate will have experience in managing customer service operations.
Key Responsibilities:
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Oversee the daily operations of the customer service department.
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Develop customer service policies and procedures.
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Train and mentor customer service representatives.
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Analyze customer feedback to improve service quality.
Qualifications:
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Bachelor’s degree in Business Administration or related field.
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Proven experience in customer service management.
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Strong leadership and communication skills.
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Ability to handle difficult situations and resolve conflicts.
