Job Details

Job Description

Job Description :
Copperbelt Synergy is seeking a dedicated Customer Service Officer to provide exceptional support and service to our clients. The Customer Service Officer will play a critical role in ensuring customer satisfaction and resolving inquiries and issues effectively.

Key Responsibilities :

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly and professionally.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Conduct follow-ups with customers to ensure satisfaction.

Requirements :

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.