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Job Description
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Copperbelt Synergy is seeking a dedicated Customer Service Officer to provide exceptional support and service to our clients. The Customer Service Officer will play a critical role in ensuring customer satisfaction and resolving inquiries and issues effectively.
Key Responsibilities
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Respond to customer inquiries via phone, email, and in-person.
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Provide accurate information about products and services.
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Resolve customer complaints and issues promptly and professionally.
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Maintain detailed records of customer interactions and transactions.
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Collaborate with other departments to ensure a seamless customer experience.
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Conduct follow-ups with customers to ensure satisfaction.
Requirements
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Bachelor’s degree in Business Administration, Communications, or a related field.
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Proven experience in customer service or a similar role.
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Excellent communication and interpersonal skills.
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Strong problem-solving abilities and attention to detail.
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Ability to work in a fast-paced environment and manage multiple tasks.
