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Our client is looking for a Customer Service Officer. The individual will be responsible for the customer relations function of the company. This is an exceptional individual with a proven track record of delivering results and is comfortable working collaboratively across a diverse team and is adaptable to a very dynamic and fast-paced environment.
Responsibilities:
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Send invoices to customers as per the sales orders from the commercial team and ensure timely supplies to customers.
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Handle customer inquiries both telephonically, e-mail, social media and website.
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Follow up customer calls where necessary.
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Document, manage and resolve customer complaints in a timely manner.
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Provide customers with product and service information.
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Enter new customer information into system.
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Update existing customer information to maintain an up to date database.
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Process orders, forms and applications.
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Identify and escalate priority issues without delay and ensure they are resolved on time.
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Document all call information according to standard operating procedures.
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Providing necessary feedback to Sales Agronomists/ Customers.
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Innovate and apply customer service tactics that ensure customer satisfaction of the highest level with Supervisor and implement accordingly.
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Receiving, recording and conversion of orders into system invoices.
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Participating & help coordinate field days sales expos.
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Manage customer service activities and customer relations.
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Any other duties and responsibilities assigned by the management from time to time.
Key Skills:
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Good communication skills, specifically in English, with the ability to interface with internal and external stakeholders of all levels, will be required.
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Competency in Microsoft applications including Word, PowerPoint, Excel, and Outlook.
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Excellent planning, organizational, and time management skills.
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Ability to work independently and with others.
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Ability work with new tools and systems.
Qualifications:
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A Diploma or Bachelor Degree in Business Administration or related discipline with at least two years of relevant experience in an agricultural company.
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Hands on experience in SAP and customer service training a plus.
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Excellent administration and computer skills are important.
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Working knowledge of SAP
