Customer Service Representative at Pivotal Solutions

Job Description

Job Vacancy: Customer Service Representative

Company: Pivotal Solutions

Location: Lusaka, Zambia

Job Description:

Pivotal Solutions is looking for a dedicated and customer-focused Customer Service Representative to join our team in Lusaka. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat.
Resolve customer complaints and issues promptly.
Provide product and service information to customers.
Maintain customer records and update account information.
Follow up with customers to ensure satisfaction.
Collaborate with other departments to resolve complex issues.
Prepare and present customer feedback reports.

Requirements:

Proven experience as a Customer Service Representative or in a similar role.
Strong understanding of customer service principles and practices.
Proficiency in customer service software and tools.

Education:

Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.

Skills:

Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Attention to detail and organizational skills.
Ability to work under pressure and meet deadlines.

Experience:

At least 1-3 years of experience in customer service.