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Customer Service Representative
Job Description:
Prosper Zambia is seeking a Customer Service Representative to provide exceptional support to clients and policyholders. The Customer Service Representative will handle inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities:
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Respond to customer inquiries via phone, email, or in-person.
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Provide information on insurance products, policies, and claims processes.
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Resolve customer complaints and issues in a timely manner.
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Maintain accurate records of customer interactions and transactions.
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Collaborate with other departments to address and resolve complex issues.
Requirements:
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Excellent communication and interpersonal skills.
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Strong problem-solving and conflict resolution abilities.
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Ability to work in a fast-paced environment.
Education:
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High school diploma or equivalent; a degree in Business or a related field is a plus.
Skills:
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Proficiency in customer service software and tools.
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Good organizational and time-management skills.
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Ability to handle sensitive information with confidentiality.
Experience:
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Previous experience in customer service or a similar role is preferred.
Location:
Lusaka, Zambia
Application Deadline:
August 25th, 2024
Application Email:
admin@zentuthuko.com
