Job Details

Job Description

Customer Service Representative

Job Description: Prosper Zambia is seeking a Customer Service Representative to provide exceptional support to clients and policyholders. The Customer Service Representative will handle inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in-person.
• Provide information on insurance products, policies, and claims processes.
• Resolve customer complaints and issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address and resolve complex issues.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced environment.

Education:

• High school diploma or equivalent; a degree in Business or a related field is a plus.

Skills:

• Proficiency in customer service software and tools.
• Good organizational and time-management skills.
• Ability to handle sensitive information with confidentiality.

Experience:

• Previous experience in customer service or a similar role is preferred.

Location: Lusaka, Zambia

Application Deadline: August 25th, 2024

Application Email: [email protected]